How your payment is completely safe on our website?

We at Grabgear accept payments via two Payment Processing Platforms - 

1. Paytm

2. Razorpay

Both of the companies are unicorn and have the latest security standards against internet payment fraud. So, Your Payment is completely safe while paying on our website. 

Now, we will take a go through on how you can file for a chargeback claim and get your money back if in case anything goes wrong while shopping on our website, which in 99% of cases doesn't happens :)

  • Chargeback: A refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.

1. Paytm

If you have paid via Paytm you can file for a chargeback claim within 90 days of doing the payment.

 

Here, Is the link for Paytm Chageback Claim Policy-

https://www.paytmbank.com/Policies/Customer-Compensation-Policy-for-Paytm-Payments-Bank

 

For filing a complaint, you can contact Paytm 24X7 Customer care at  0120-4456-456 

 

2. Razorpay

 

Here, Is the link for Razorpay Chargeback Claim Policy-

https://razorpay.com/chargeback/#:~:text=At%20Razorpay%20we%20have%20a%20process%20to%20resolve%20disputes%2Fchargebacks.&text=We%20will%20notify%20you%20by,if%20provided%20by%20the%20bank.&text=In%20order%20to%20represent%20the,of%20events%20that%20took%20place.

 

For filing a complaint with Razorpay visit here-

https://razorpay.com/support/#request